Return Policy for Dorrance Publishing Company Bookstore
Last Updated: 10.1.23
At Dorrance Publishing, we are committed to providing our customers with the best shopping experience. We understand that occasionally, you may need to return a purchased item. This Return Policy outlines our guidelines and procedures to make the return process as smooth as possible.
1. Returns and Refunds
1.1. Eligibility:
- You may return eligible items within 15 days from the date of delivery.
- To be eligible for a return, items must be unused, in the same condition as when you received them, and in their original packaging.
1.2. Non-eligible Items:
- The following items are not eligible for return:
- Downloadable digital products (eBooks, audiobooks, etc.).
- Items with obvious signs of use or damage.
- Items marked as non-returnable or final sale.
2. Initiating a Return:
To initiate a return, please call us at 800-788-7654 or email us at dorrordr@dorrancepublishing.com
3. Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refunds:
- Once we receive your returned item and inspect it, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 15 business days.
5. Exchanges:
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item separately.
6. Contact Us:
If you have any questions or concerns about our return policy, please contact our customer support team at dorrordr@dorrancepublishing.com or 800-788-7654.
7. Changes to this Policy:
Dorrance Publishing Company reserves the right to make changes to this Return Policy. Any updates will be posted on our website, and the revised policy will apply to all returns initiated after the updated policy's effective date.
8. Google's Requirements:
This Return Policy has been created to align with Google's guidelines for acceptable return policies. We are committed to providing a fair and transparent return process to our customers.